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How 399det Handles Your Personal Information

This privacy policy sets out exactly what data 399det collects when you open an account, make a deposit via JazzCash, Easypaisa or Raast, or contact our support team — and how we protect it.

Account Data ProtectionJazzCash & Easypaisa Payment PrivacyCookie ControlsData Retention PolicyContact Rights
399det How 399det Handles Your Personal Information
HOW WE PROTECT YOUR ACCOUNT

Data Handling, Cookies and Account Security at 399det

We apply industry-standard encryption across all account activity, including login sessions, payment submissions via JazzCash, Easypaisa or Raast, and any message you send through our support channels. Cookies on 399det are used to keep your session active, remember your preferred deposit method and measure how pages load on your device — not to build advertising profiles. You can adjust cookie preferences through your browser settings at any time. Players in Karachi, Lahore and Islamabad access the same account security layer as every other region we serve.

Encryption in Transit

Every piece of data moving between your device and our servers — including JazzCash and Easypaisa payment submissions — is encrypted using SSL so it cannot be read in transit.

Cookie Transparency

We use session and functional cookies only. No third-party advertising cookies are placed without your knowledge. You can clear or block cookies through your mobile or desktop browser settings.

Data Retention Limits

We keep your account data only for as long as your account is active or as required by applicable record-keeping rules. Once those periods lapse, data is deleted or anonymised.

Requesting Changes

If any personal detail linked to your account — including your registered Easypaisa or Raast number — is incorrect, contact support and we will update or correct it after verifying your identity.

REACH OUR PRIVACY TEAM

Contact Us About Your Privacy Rights

If you have a question about how we use your data, want to request a copy of what we hold, or need to update information linked to your JazzCash or Easypaisa wallet, our account support team handles these requests directly. Raise a privacy request through live chat, email or our on-site contact form and we will acknowledge it promptly. We treat data queries with the same priority as account and payment issues.

Team online

Live Chat

Start a live chat session from your account dashboard to raise a privacy or data access request. Our team will confirm receipt and next steps within the same session where possible.

Email Support

Send your data request to our support email address found in the account help section. Include your registered phone number so we can verify your identity before releasing any account data.

On-Site Contact Form

Use the contact form under Account Help to submit a formal privacy request. Select the Data and Privacy category so your message is routed directly to the team handling these queries.

Frequently Asked Questions About This Privacy Policy

These are the questions we hear most often about how 399det handles your personal information, your rights over that data and how to act on them.

We collect your name, contact number, email address and the payment method you register — such as JazzCash or Easypaisa. Device and session data is also logged to protect your account from unauthorised access.

We retain only the reference data needed to match your deposit to your account. Full wallet credentials are never stored on our servers after the transaction verification step is complete.

Yes. Contact our support team via live chat or the on-site contact form, select the Data and Privacy category, and we will verify your identity before sending you a summary of your account data.

We retain the minimum data required by applicable record-keeping obligations after account closure. Once those retention periods end, your personal information is deleted or anonymised in full.

We use session and functional cookies to keep your account active and remember your Raast or JazzCash deposit preference. You can disable or clear cookies any time through your browser or mobile settings.

Raise the issue directly with our support team first — via live chat or email — and we will investigate. If you remain unsatisfied, you may escalate to the relevant data protection authority where local law in Pakistan permits.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.